Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- You can telephone the practice to try and get an appointment. We release our appointments at 8am everyday and due to high demand, these can be fully booked very quickly. Our telephone number is 02088096445.
- We do not book appointments at our reception desk, however we do have a tablet in reception which can be used to complete an eConsult.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 7 days:
- You can submit an eConsult which is a short online questionnaire and helps the doctors triage your requests. This is by far the quickest and easiest route as it will save you from being in the telephone queue. Additionally you can submit an eConsult 24/7, and if completed before 12:00 on a weekday, a GP will review the submission the same day.
- You can telephone the practice to try and get an appointment. We release our appointments at 8am everyday and due to high demand, these can be fully booked very quickly. Our telephone number is 02088096445.
Please arrive in good time for your appointment, if you are late you will not be seen.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Patient Access
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – eConsult
- phone us on 02088096445, Monday to Friday from 8am to 6.30pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.