Our Mission Statement
Fernlea Surgery aims to work collaboratively with patients and other healthcare professionals to provide a high level of holistic care that we would expect for ourselves or a family member and to ensure patients are always treated with dignity, honesty and respect.
Our Vision
To provide high quality, patient centred care through an ethos of continuous learning and reflection, while engaging in new, innovative ways to improve the delivery and provision of healthcare to our patients.
Our Aims and Values
To provide high quality, safe and effective healthcare to our local community.
To provide monitored, audited and continually improved healthcare services.
To strive to involve patients at every stage of their journey, ensuring that we provide safe and effective care which meets the requirements of the patient.
To commit to improving the level of service offered to our patients and to enhance service provision and the patient journey.
To listen, communicate and create a partnership with patients.
To encourage patient communication by joining our PPG group, participating in surveys and feeding back on services we provide.
To provide our patients and staff with an environment which is safe and friendly.
To ensure patients are treated with dignity, honesty and respect.
To maintain a culture of continuous learning and training for all staff.
To adhere to and protect patient privacy and confidentiality where necessary.
